“Anything that can go wrong, will go wrong.” -Murphy’s Law

Hence, prevention of the’ whatever’ that ‘might go wrong’ is the reasoning behind Quality assurance.  Be it hardware or software, putting a QA process is critical to the success of a company and for customer satisfaction. It’s always better to find out if something is broken before your users do.

So what exactly is Quality Assurance Testing?

Quality assurance testing is quality assurance (QA) or a quality testing process that ensures that an organization delivers the best products or services possible to the customers. QA focuses on improving the processes to deliver Quality Products to the customer. An organization has to ensure, that processes are efficient and effective as per the quality standards defined for software products.

In other words, QA includes all activities that center around implementing standards and procedures associated with ensuring that software meets a certain set of requirements before it’s released to the public. 

Testing, Quality Assurance and Quality Control

Testing, QA and QC are all interrelated and to some extent, they can be considered as same activities, but there exist distinguishing points that set them apart.




Activities to ensure the implementation of processes, procedures and standards in context to verification of developed software and intended requirements

Activities that ensure the identification of bugs/error/defects in a software

Activities that ensure the verification of a developed software with requirements

Focuses on processes and procedures rather than conducting actual testing on the system

The focus is actual testing

Actual testing by executing the software with an aim to identify bug/defect through implementation of procedures and process

Process-oriented and preventive  activities

Process-oriented and preventive  activities

Product-oriented activities which are corrective in nature

As discussed above, QA doesn’t involve the actual testing of products. Instead, it focuses on the procedures to ensure the best outcome.

The Rise of Testing Automation

Software Test automation makes use of specialized tools to control the execution of tests and compares the actual results against the expected result. Usually, regression tests, which are repetitive actions, are automated. Testing Tools helps us to perform regression tests and automate test data generation, product installation, GUI interaction, defect logging, etc. Automation tools are used for both Functional and Non-Functional testing.

The three levels of automated UI testing are:

  • User Interface Workflow Level — This is how a user interacts with the UI. This should be functional for the tested application to start being used.
  • Functionality Level — This is all about what the automated test should demonstrate.
  • Technical Activity Level — This is the test for the technical aspects that bring out a specific functionality.

The demand for test automation has grown significantly, and now some organizations are completely eliminating manual testers and hiring only test professionals with test automation skills. This is partly due to the continuing shift toward agile development, which stresses a 360 degree approach to quality and test automation for CI/CD (continuous integration and continuous development). However, even teams that aren’t fully agile are recognizing the benefits of automating their regression test suites.

The Role of QA in Software Testing

All companies strive to deliver the best product or services. But let’s face the real facts- situations when keeping up with market demands and deadlines sometimes push good intentions on the back burner.

When developing software, seamless development, design, distribution and delivery are but a pipe dream. Software bugs, unexpected downtimes and other issues are regular features. The role of a QA then takes precedence as his responsibility is to address usability issues that might or might not be technical in nature. QA testing for software is centered on delivering the best possible outcome to the customer. Software defect is not just a bug, but can be any problem that impacts the end-user experience from poor navigation to slow load times or an unresponsive UI. So quality assurance testing throughout the SDLC is only way to minimize defects which in turn impacts user satisfaction.

The QA Process 

Quality assurance has a defined cycle called PDCA cycle or Deming cycle. The phases of this cycle are:

Plan –  Organizations plan and establish a process related objectives and determine processes that are required to deliver a high-Quality end product

Do – Development and testing of Processes and also “do” changes in the processes

Check – Monitoring of processes, modify the processes, and check whether it meets the predetermined objectives

Act – Implement actions that are necessary to achieve improvements in the processes

These above steps are repeated to ensure that processes followed in the organization are evaluated and improved on a periodic basis.


The role of a QA is extremely important role because they can make or break the reputation of a company or even destroy a brand completely if not taken seriously.

Thinklogix Quality assurance (QA) Training helps participants to understand the core concepts of Software Testing and Information Technology that helps them excel as a Quality Assurance Profession. For more information visit: https://thinklogix.ashabmortgage.com/software-quality-assurance-testing-certification-course/

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